In an emergency, please call 999
Domestic Abuse: Are you in immediate danger?
If you are in immediate danger, or someone you know is, call 999 straight away and ask for the police. If it is not safe for you to speak, the police can still help you by using ther ‘Silent Solution’. Simply stay silent and press 55 when prompted. Look out for the ‘Ask for ANI’ logo on display at some Pharmacies as they can help you. The can provide a private space, a phone and ask you if you need support from the police or local services.
For non-emergencies, you can call Northumbria Police on 101.
Help and Support: Need to Talk?
For advice and support, please contact our Domestic Abuse 24 hour helpline on 0191 433 333. You can also get lots of information from many national organisations. See below:
If you have a concern about the safety of a child then you should talk to someone immediately Phone Gateshead Council’s Children’s Services (in confidence) on:
- Telephone: 0191 433 2653 / Office Hours: Monday – Friday 08:30am – 5:00pm
- Telephone: 0191 477 0844 / Out of Hours / at night / at weekends and bank holidays
The Emergency Duty Team will help with personal or family problems that reach a crisis at these times. All calls go through to the Gateshead Care Call Service where a telephone operator takes all the calls. This service is the contact point for all council services out of hours. If the phone isn’t answered straightaway, please be patient as they will be dealing with another call.
In an emergency always call 999
Professional Referrals
- Child Protection: All Professionals must make a referral using this form
Child Safeguarding Referral
- Non-Urgent Enquiry Form: If you are a member of the public and have non-urgent concerns for a child in the Gateshead area, please fill in our enquiry form
Other Contacts
For non-emergencies you can contact Northumbria Police on 101.
If you are a young person with concerns about your own safety (or one of your friends) and you do not want to talk to the police or a social worker you can also call Childline on 0800 1111. This is a free 24 hour number offering advice and support. You could also contact Childline. Members of the public can also contact the NSPCC by text message on 88858 to report concerns about a child. This service is free and anonymous the NSPCC aim to respond within three hours.
When raising a concern it is helpful to have as much information about the children as possible to ensure that the right advice is given and the appropriate actions are taken. You can make an anonymous call if you wish, but personal information about non-professional referrers will not be disclosed to third parties (including the subject of the referral and their family) without the consent of the referrer.