Practices can be busy places and staff try hard to accommodate their patients – in return you are asked to behave in a polite and considerate manner. It would be appreciated if you would help your Practice keep surgeries running smoothly and ensure that patients are seen at the right time, by:

• When you have an appointment please attend at the time stated, and if you are not able to attend please let the Practice know in advance, so the appointment can be used by someone else who needs it.
• If you do not attend appointments, the Practice may de-register you. This means that you would stop being a patient of the Practice and you would no longer be seen by us
• If more than one member of your family needs to see the Doctor or other Healthcare Professional, please book one appointment per patient
• If you have to discuss a complex medical issue please let the Receptionist know so a suitable length of appointment can be arranged
• Please notify the Practice if you change your address, telephone or mobile phone number
• Test results take time to reach us, so please do not contact us before you have been asked to do so
• We ask that you treat the doctors and staff with respect and courtesy